Please review the questions below that many clients tend to have about web and design services in general. If you don't find your particular question listed, please give us a call.
I need a web site for my company. Where
do we begin?
A: We begin with an interview to determine
your requirements for the web site which can be done in person or by
telephone. We will ask you a series of questions to determine your requirements
for the site. For example, what is the purpose of the web site? Do you
need an Ecommerce capability? Do you want the site to simply be a point
of information about your organization? How interactive with the viewer
does the site need to be? Do you want a blog? And so on. At Catamount
we seek to determine as accurately as possible the various aspects of
design and development so that we can formulate an accurate cost estimate
for your project.
We've determined the requirements. What's next?
A: Following agreement on the site’s concept and content and contract signing, we develop a proposed site map in graphic form that represents the site’s scope and functioning in a clear, easy to understand visual map. Once this is accepted, we move on to develop a preliminary design. We like to offer at least three different design looks to our clients for them to choose from. Once a design pattern is selected, the site building process continues in an iterative process to completion.
Does Catamount have standard prices for
web sites? If not, why?
A: Every web site we create is uniquely
tailored to the requirements of the client. Some Commerce sites may
run to 50 or more pages while other sites may comprise only 5-7 pages.
Because of this, each website must be bid out based upon various factors
such as number of pages, type of copy needed, applications needed, etc.
A common, 10-15 page web site typically runs between $1000 to $2000 on
average, again depending on its complexity.
Does Catamount offer discounts for non-profit organizations?
A: Catamount offers a 15% discount to
all non-profit organizations for all web and graphic design to include
video production. We recognize the importance of non-profit organizations
and want to make it possible for them to have the web site and graphic
design products they need at a price they can afford. If you are a non-profit
organization and need a price quote, please fill out our Quick Quote
Form and be sure to mention your non-profit status.
Who composes the content or copy for the
pages on the web site?
A: The client is responsible for writing
the copy or content for their web site’s pages. We do offer copy writing
assistance with your content if needed. We also routinely proof and edit
the content as may be needed with your OK. We ask that you supply the
copy in Microsoft Word or RTF format for ease in editing, cutting and
pasting into the site’s pages. Images should be submitted in .jpg format.
We will modify and enhance your images in Photoshop and resize them for
use on the site. If you do not have images, we will obtain stock photos
for an additional charge, generally $2 per photo. In the case of vector
graphics, we can take those as a PDF, .eps, .ai or .gif. We can’t work
with native Corel Draw formats (CDR, CDT, CDX, etc.). If you use Corel,
please export to one of the formats noted above.
When do I pay for my design work? Is an initial down payment required?
A: We require a 50% down payment up front in conjunction with contract signing. This payment is non-refundable. The balance is due within 15 days of project acceptance.
How long will it take to complete my web
site project?
A: This will vary from project to project.
Some projects are finished within several weeks. Other projects can take
four or five months. Factors include the size and or complexity of the
web site; speed of client communication and speed of delivered goods
(copy, photos, etc.). On average, most web sites are completed between
four to eight weeks.
Can Catamount maintain my web site once
it goes live? How much do you charge for this service?
A: Yes we can! Catamount is committed
to working with clients after the web site is goes online. We provide
minor edits free of charge for a 30 day post production period to cover
the “happy” to “glad” editing and the like. Beyond this period, changes
will be billed at an hourly rate of $70. Maintenance contracts are also
available if you need monthly updates. These typically start at $150
per month for up to three hours of web site upkeep. If your web site
will need monthly updates, a maintenance contract would be a better option.
Does Catamount offer hosting plans? How much do you charge for this service?
A: Yes, Catamount offers several web
hosting plans in conjunction with hosting companies. These hosting plans
vary in cost as a function of your site requirements but generally run
from $8 a month for a site with a small bandwidth requirement to $30
per month for a large business site with high traffic volume and bandwidth
usage. These prices includes complete support and administration of your
web site (including email setup, help and web site statistics). Most
clients note that a turnkey approach to web design and hosting seems
to work better for them.
We have an existing web site but it needs
an overhaul. Do you do this?
A: We are well schooled in web design, layouts and coding to include HTML, CSS, php, asp.net and data base integration (mySQL). We can take your tired site and breathe new life into it!
Does Catamount offer logo design? What about Internet marketing?
A: We have extensive graphic design
capabilities and can produce an attractive logo and similar branding
products for you for very reasonable costs. We also offer professional
and effective Internet marketing services to promote you web site and
bring potential customers to your site
Who owns the project’s files once the job is complete?
A: With the exception of third party copyrighted materials (photos, music e.g., previously copyrighted materials employed on the site), you own the site and all its contents. We will provide a DVD with the site’s contents at your request at no charge following the job’s completion.